Refund Policy

Last updated: 3 October 2026

1. Full refund within 14 days

You may request a full refund within 14 days of any charge, without giving a reason. This policy applies to monthly, quarterly and yearly plans, and to both first purchases and renewals.

2. How to request a refund

Email [email protected] from the email address on your Contue account, or reply to the receipt email sent by Creem. We will respond within 3 business days.

3. How refunds are processed

• Refunds are returned to your original payment method by Creem, our reseller. Banks usually take 5–10 business days to process them.
• Once the refund is complete, the refunded plan ends and your account returns to the free plan. Your issues are not deleted.

4. Charges older than 14 days

Charges older than 14 days are generally not refundable. You may cancel your subscription at any time to stop the next renewal, and your plan remains active until the end of the period you have paid for. If you were charged in error, or the Service could not be used because of a problem on our side, please contact us and we will review your case.

5. Repeated requests

We may decline repeated refund requests from the same user that appear intended to use paid plans without paying.